Medpets has the largest assortment online for pets’ health, knowledgeable and friendly customer service staff and dispenses advice via in-house veterinarians. Customers keep up-to-date on facts, useful tips and promotions via Facebook, Instagram and YouTube.
Real solutions with SPARQUE
Medpets is quietly rolling out a completely new e-commerce plaftorm. Fully developed in-house, a headless implementation with partially a Magento 2 backend and with SPARQUE as the central commerce engine. Medpets has configured the onsite search to quickly help customers with keywords, products and content. Webshops have full control over the way typeahead returns relevant keywords. Often used keywords and displaying multiword queries like Google, return more precise search results without the need for typing out search terms or filtering. Personalised search results turn the search bar into the fastest and most convenient way for customers to find the products they need.
Joris Torbijn, customer experience and loyalty Medpets
“Search and recommendations are really challenging when you want to get it 100% right. We want our product expertise to shine through every time we and our website interact with customers. SPARQUE provides us with solutions for every challenge we encounter”