9,5 on Kiyoh!
CoolSafety is an online specialist for personal protective equipment and safety. CoolSafety goes the extra mile to advice customers about the purchase and use of equipment. Thanks to that, their customers rate the company 9.5 on average on Kiyoh!
How SPARQUE.AI helped CoolSafety
SPARQUE.AI can easily handle large product assortments, where it is of utmost importance that customers find and order the right products quickly. A good example is CoolSafety. Being presented with only relevant search results, their customers benefit from a clear and short user journey. CoolSafety uses data to predict what is relevant for each customer and activates and adjusts their own algorithms in SPARQUE.AI. New customer insights are then used to train the algorithms further.
Francisco Guller, Data scientist CoolSafety
“My job is really to get Marketing the features it needs while making sure the features are built on data. That way, features remain correct with an expanding assortment and changes over time without need for manual maintenance.”
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